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Identify opportunities for new products by using a customer satisfaction survey to see what expectations aren’t met by existing choices.
Surveys can help you discover your most loyal customers and influencers.
You might even poll clients on why they stop doing business with you, how you might win them back, and how you can prevent customer losses in the future.
They can act as a reminder that you’re there—and that you value their business.
In a competitive marketplace, it’s critical to know exactly what your customers think.
In fact, we’ve found that businesses who measure customer satisfaction are 33% more likely to describe themselves as successful than those who don’t.
A consumer survey will help you understand your customers’ likes, dislikes, and where you need to make improvements. How well is your staff doing on customer service, or how well does your client success team understand the growing needs of your customers—and prospects?
For example, what does the average customer think about your prices? Is there anything at all about the customer experience that turns off your customers?